Returns & Repairs

Changed your mind? Return your order within 10 days of delivery.

We're confident you'll have a happy experience when you buy from us. Customer satisfaction is our top priority. Our products get good reviews too, with most being given 4 out of 5 stars or more - that's pretty good going!

  • If you have changed your mind, you can return your product to us within 10 days of delivery - as long as you haven't used it already.
  • All products returned will be will be subject to a 25% restocking charge and delivery/collection charges. Factory order items and other large items are not returnable.
  • Please ensure you follow our returns procedure - in the first instance call our returns team to obtain your return authorization number and details on how to return your product. Please note that you will be liable for the return delivery charge of the item back to the UK.

Warranty Repairs

  • In the unlikely event that a product fails during its warranty period please call +44 161 850 2499 and you can discuss with our warranty team.
  • Please ensure you have your order no, model number and serial no to hand before calling to speed up the warranty process.
  • Under our standard European warranty rules, we supply all spare parts free of charge for 1 year (since date of order), subject to the faulty parts being returned to us.
  • Labour warranties are not provided on any products, we only supply coverage for spare parts